Welcome to the Returns & Refund Policy of Comfyvouge, managed by Radiant Retail Karts. We understand that online shopping can sometimes lead to unexpected concerns, which is why we have designed a clear and straightforward return and refund process. Our goal is to provide a smooth experience, ensuring that you can shop with confidence, knowing that returns and refunds are handled fairly. 

Throughout this policy, references to “we,” “us,” and “our” mean Radiant Retail Karts, while “you” and “customer” refer to our valued shoppers. By making a purchase on our platform, you agree to the conditions outlined below. Please review the details carefully to understand how returns, exchanges, and refunds work on our website. 

Eligibility for Returns & Refunds 

To qualify for a refund, the following conditions must be met: 

• Items should be returned in their original packaging, without any alterations. 
• All tags and labels must remain intact as received. 
• The product should be unused and in its original condition without damage. 
• Once the returned item passes our verification process, the refund will be processed within 5-7 business days. 

How to Initiate a Return 

If you wish to return an item, please contact our customer support team with your order details, reason for return, and any supporting information. Ensure that the product remains unused, with its tags and packaging unaltered, to qualify for a successful return. 

Refund Process & Timeline 

• Upon receiving the returned item, we will conduct a quality check to ensure it meets our return guidelines. 
• If approved, your refund will be credited to your original payment method within 5-7 business days. 
• You will receive an email confirmation once your refund is successfully processed. 

Partial Refund Conditions 

A partial refund may be granted under the following circumstances: 

• The item has minor damages upon return. 
• Some components or accessories are missing from the original package. 
• The item does not meet full refund criteria but qualifies for a partial reimbursement. 

Shipping Fee Guidelines 

• Shipping charges are non-refundable, except in cases where the return is due to an error on our part. 
• Customers are responsible for the return shipping costs unless otherwise specified. 

Non-Refundable Items 

We do not offer refunds for: 

• Customized or personalized products, unless they are received in a damaged or incorrect state. 
• Items returned without their original packaging, tags, or labels. 
• Products that show clear signs of usage, damage, or excessive wear beyond standard inspection. 
• Any exceptions to this policy will be explicitly stated at the time of purchase. 

Need Assistance? 

For further inquiries regarding returns and refunds, feel free to reach out to our support team at radiantretailkarts@gmail.com. We’re always here to assist you!